Writing
Students: fourth semester of tourism
Aim: replying to a email of complain (apologizing)
You are working at the Liberty travel, you received this complaint, write and apology email to this costumer
Liberty Travel
From CarlaMacfly@yahoo.com
To: libertytravel@hotmail.com
Subject: complaints
Dear [Mr or Mrs]:
This letter is to complain about service I recently received from a Liberty Travel customer service representative staff.
I called you on Monday to find out how to deal with a problem I’ve had with my reservation .After I had been on hold for several minutes, the travel clerk came on the line. I had to explain my problem to him several times because he did not seem to be listening and therefore asked me the same questions repeatedly. The travel clerk put me on hold for several minutes, and then returned to say he could not help me. Needless to say, I was quite frustrated and I lost my reservation.
I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I expect a full refund. I will be informing my friends and family about this experience.
Sincerely,
Carla Macfly
Yahoo! CocinaRecetas prácticas y comida saludableVisitá http://ar.mujer.yahoo.com/cocina/
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1 comment:
I think the instructions in terms of the task could be more specific. What does the student have to do exactly? I mean, read the complaint letter and provide an apology in terms of what aspects exactly. I think more contextualization is needed. Why do I have to write this apology letter as a student?
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